Conditions of Use

                                                                                                  

                                                       POLICIES FOR BUYERS FOR USING www.maadees.com

 

 

These policies are published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and are an ‘electronic record’ as contemplated under section 2(t) of the Information Technology Act, 2000 and the Rules thereunder. These Terms being an electronic record are generated by a computer system and do not require any physical or digital signatures.  You acknowledge that the POLICIES FOR BUYERS FOR USING www.maadees.com are applicable on You (being buyer) in addition to the  TERMS OF USE.

 

Payment Policy

 

Payment is an integral part of an online shopping experience. All payments shall be collected through secured payment options. We accept all prepaid payment options such as all the major Credit Cards, Debit Cards, Net-Banking and etc. MOONSTRUCK may also offers industry-leading solution for Cash on Delivery. 

All payments for purchases made by You on the Website shall only be in Indian Rupees. In case of a prepaid transaction, after payment for the order has been successfully received by MOOSTRUCK, You will be sent a notification by email or SMS at the email address or mobile number provided to Tata UniStore confirming receipt of payment. There may be limits to the amount of Cash on Delivery payments based on pin codes or the State in India where delivery is to be made. MOONSTRUCK reserves the right to withdraw or block or limit Your purchases using Cash on Delivery basis transaction history.

        

 Credit and Debit Card

 

MOONSTRUCK accepts all Visa, Master Card, Maestro, American Express and Diners cards. You will be redirected to Your issuing bank's website, where You will have to follow the instruction to complete the payment.

 

 Net Banking

 

You can make payment for an order by using Your Net Banking account. The Website accepts payments for Your orders to sellers through various banks. You will be redirected to Your bank's website where You will be able to make payment after entering in Your login id and password that is known only to You.

 

EMI Payments

 

About EMI-

EMI is one of the payment methods available on MOONSTRUCK for Your convenience which allows You to pay for Your orders easily. The equated monthly installments payment method is only available for customers using certain credit cards as per the relevant terms and conditions being in force.

 

Issues with Payments

Pending Payments-

Payments can sometimes fail or remain in the pending stage. Some of the reasons could be:

  1. Incorrect debit or credit card details are entered.
  2. Card may be blocked or card details are no longer valid or need to be updated.
  3. The page is accidentally closed or refreshed or backspace is pressed while the transaction is being processed by Your bank.
  4. The connection between MOONSTRUCK and Your bank or issuer failed due to some technical reasons and the transaction could not be completed.
  5. Card or bank or issuer is not recognised by MOONSTRUCK.
  6. Incorrect login or password details are entered.
  7. Payment amount exceeds the preset limit mutually agreed to between You and Your bank or issuer.

If You face any of the above payment issues, try placing the order again in a short while or contact Your bank or issuer for technical assistance. MOONSTRUCK is not liable for any loss or inconvenience caused to You when making payment or for any wrongful debits to Your cards or net banking accounts.

 

Delivery Policy

Shipping address-

Your shipping address and pin code will be verified with the database of MOONSTRUCK before You proceed to pay for Your purchase. In the event Your order is not serviceable by our logistics service providers or the area is not covered, we will request You to provide us with an alternate shipping address. You can make purchases on the Website from anywhere in the world but at the same time You must ensure the payment and shipping address is within India.

When You submit an alternative address for delivery, You are responsible for accepting and collecting the package from such alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by You and MOONSTRUCK will have no liability in this regard.

Delivery to partner store (Subject to the availability of function and the facilities by Seller)

Instead of delivering the order to Your shipping address, You can choose to have Your product delivered to a partner store so You can pick-up the package from the partner store at Your convenience. On Your collecting the package You will receive a notification by email or SMS at the email address or mobile number provided to MOONSTRUCK confirming delivery of the product. 

 

Delivery by MOONSTRUCK

 

The delivery of the ordered products from the seller to You will be made by logistics service providers assigned by MOONSTRUCK. Deliveries cannot be rescheduled after the order has been placed.

The logistics service provider assigned by MOONSTRUCK will make a maximum of three [3] attempts to deliver Your order. In case You are not reachable, available or do not accept delivery of products in these attempts MOONSTRUCK reserves the right to cancel the order at its discretion. You may be informed of such cancellation by email or SMS at the email address or mobile number provided to MOONSTRUCK. The cancelled order is returned back. You agree not to hold MOONSTRUCK liable for any cancellation.

If You wish to request the Website to resend the product, You can do so by placing a new order for the product on the terms set out on the [‘product order page’] when You place the new order. Your order will be accepted subject to availability of the product.

In case there is any dispute regarding the shipment of the product or serviceability for the area not covered by the logistics service providers, MOONSTRUCK will not be responsible for the non-delivery of the product.

 

Multiple product orders

 

In case You order multiple products in one transaction, MOONSTRUCK would endeavor to ship all products together. However, this may not always be possible due to some product characteristics or logistics issues or the location of seller and You may receive the products separately and at different times. If You purchase multiple products in a single transaction, then all the products would be dispatched to a single shipping address given by You. If You wish to ship products to different addresses, then You should book the orders separately based on the shipping addresses.

 

Missing items

 

In the event, the product package received by You is missing one or more products or accessories or does not include the freebie or the order is partly delivered,  You should inform MOONSTRUCK through the Customer Care Team within 5 days of  delivery date of the package. Missing products claims will not be accepted after 5 days from delivery date.

When a package delivered is missing one or more products or accessories, You are requested to return the original package delivered to the seller in accordance with the Return Policy.

In the event of dispute, MOONSTRUCK will coordinate with You and the seller to reach an amicable solution. MOONSTRUCK is only a facilitating link between You and the seller and will not be liable in any manner.

 

Refusal of delivery

 

Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, You are requested to refuse to accept delivery and inform MOONSTRUCK within 5 days of delivery date.

You are requested to fill the delivery sheet / acknowledgement used by the logistics service providers and note down the condition of the delivered package. Damaged or tampered products claims will not be accepted  beyond the returns policy.

 

Delivery time

 

An estimated delivery time of each product will be displayed on the [‘product order page’]. On placing Your order, You will receive an email or SMS at the email address or mobile number provided to MOONSTRUCK containing a summary of the order and also the estimated delivery time to Your location. The seller may take additional time to pack and dispatch certain products and this time will be indicated by the message on the [‘product order page’]. This period of time is to be added to the shipping speed You choose.

Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.

 

About delayed delivery

 

Sometimes, delivery may take longer due to:

  1.   Bad weather.
  2.   Transportation delays.
  3.   Natural calamities.
  4.   Political disruptions.
  5.   Logistics service provider related challenges.
  6.   Product lost in transit.
  7.   Regional or national holidays which are considered as delivery holidays.
  8.   Other unforeseen circumstances or events beyond the control of MOONSTRUCK   or logistics service provider.

 

If the estimated delivery date has passed and You still have not received Your order, please talk to us and we will take steps to track Your package. In such cases, we may also try to proactively contact You. Please check Your emails and SMS regularly for such updates.

MOONSTRUCK will not compensate for any mental agony or inconvenience or loss caused due to delay in delivery for any reason. You may be informed by email or SMS at the email address or mobile number provided to MOONSTRUCK if any product in the order is unavailable or is delayed or lost in transit.

 

Shipping Charges

 

You may be required to pay Shipping Charges in addition to the order value amount. The shipping charges, if any, will appear at the time of checkout. All delivery charges are inclusive of service tax unless stated otherwise. Shipping Charges may vary for different pin code because of the increase in shipping cost or seller’s is located in a different area. Delivery charges will vary according to pin codes as well as type of product.

 

 Open Delivery

MOONSTRUCK reserves the right to provide Open delivery or not. Open delivery service which is provided by MOONSTRUCK with some Specifics logistics service providers. Open delivery depends upon our logistics service provider’s service dependencies. You can’t open parcel if logistics service provider doesn’t allow. You have a right to accept the parcel after paying the amount and thereafter You can use our hassle free return policy.

Please refer to the Return and Refund Policies, if You wish to return the delivered product to MOONSTRUCK.

 

Return Policy

 

Reasons for return-

Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories.

 

Conditions for return

 

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:

 

  1. The return has to be in compliance with the Return Policy associated with the product category.
  2. MOONSTRUCK should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories,  within period mentioned in the returns policy.
  3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
  4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
  5. The returned products are subject to verification and quality checks by the sellers selling on MOONSTRUCK in order to determine the legitimacy of the complaint or return.
  6. If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user  manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product and after quality check.
  7. You should fill the Return Form provided by MOONSTRUCK with the originally delivered package or make available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.
  8. The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

 

Non-returnable products

 

All products cannot be returned. Some of the products that cannot be returned are:

 1.Personalised or engraved products or resized products.    

 2.Product sold in sets or combination cannot be returned individually. 

 3.Any other product depending upon the Return Policy in force. 

 4.Products that have been used or installed.

If You are unable to inform MOONSTRUCK of the receipt of a damaged or defective product or the product is not as per specifications of Your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, , MOONSTRUCK or Seller shall not be obliged to accept the returned product or be liable in this regard. In the event such product is sent to Seller, the product will be returned to the Customer and the same needs to be accepted from Seller or assigned logistics service provider. UniStore or seller will not be responsible if the product is not accepted and no refund will be issued.

 

Damaged, defective or other non conforming products

 

Returns of damaged, defective or other products eligible for return are accepted as under:

 

  1. In the event You receive a damaged or defective product or a product that does not comply with the specifications as per Your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, You are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.
  2. Upon receiving Your return request, MOONSTRUCK shall verify the authenticity and the nature of the request and if the request is genuine, MOONSTRUCK will inform the seller of the return request and will ask the seller for a refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [ 4-6] business days to process Your request for return of products.
  3. MOONSTRUCK may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at Your email address or mobile number provided to MOONSTRUCK  In the event MOONSTRUCK is unable to arrange pick-up, MOONSTRUCK will notify You regarding the same and You will be required to send the product to the seller at the provided address using a reputed courier service in Your area.
  4. For return of large and bulky products such as televisions, refrigerators, air-conditioners, etc. the seller will arrange for pickup.
  5. If Your pin code is not serviceable, MOONSTRUCK may ask You to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.
  6. Upon receipt of the returned product by the seller and successful completion of the quality check, You will receive an email or SMS confirmation at the email address or mobile number provided to MOONSTRUCK.  
  7. You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges You paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with You.

 

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of Your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that You may have in relation to such products and MOONSTRUCK shall not in any manner be held liable for the same. In the event of dispute, MOONSTRUCK  is only a facilitating link and an Intermediary as per definition under Information Technology Act, 2000 and rules framed thereunder, between You and MOONSTRUCK will not be liable in any manner.

 

 Cancellation of return request

 

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and You want to cancel the request, You may choose to inform the logistics service provider that You do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to MONSTRUCK cancelling Your return request.

 

Refusal of return request

 

MONSTRUCK reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by MOONSTRUCK and accept MOONSTRUCK'S decision regarding the refusal or cancellation and further agree not hold MOONSRUCK liable for any refusal or cancellation.

 

 

Return Shipping Process

 

Self send process-

 

In case of damage claims, MOONSTRUCK may ask for pictures of the damaged product before it is approved or allowed for return.

For return shipping managed by MOONSTRUCK, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, MOONSTRUCK  logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned.

MOONSTRUCK will not be liable for the products returned by mistake.

 

Cancellation Policy

 

Cancellation of an order can be done either by MOONSTRUCK or by You as under:

 

Cancellation by us-

 

MOONSTRUCK has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

i        Failure to comply with any of these Terms.

ii       Product is unavailable with the seller.

iii      Technical errors or issues.

iv      Problems identified by Tata Moonstruck's credit and fraud avoidance department.

v       Invalid address is given in order details.

vi      Malpractice is used to place the order.

vii     Bulk order is placed for commercial resale.

viii    Multiple orders are placed for same product at the same address.

ix      Order is undelivered after 2 attempts.

x       EMI offer is rejected by the bank.

xi      Failure to collect the order from partner store within stipulated time.

   

Terminated payment mode

 

If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When You call us, we will collect Your address where You want the cheque to be sent, and proceed with the refund.

 

Please refer to our Payment Policy for further details

 

You explicitly give Your permission to receive communications (by SMS, email or other mode of communication) sent to You by Moonstruck.

Moonstruck does not endorse or warrant the quality, quantity, stability, use, price or other specifications of the products offered for sale by the sellers and purchased by buyers on the Website or for any defects, deficiencies, shortcomings, errors or omissions in relation to the products. Please make sure you have read the product listing information before placing an order.

 

 Ordering

 

You can also call or email the Customer Care Team to place an order for products eligible for payment on delivery.

You understand that by ordering a product using the Website, you are entering into a binding contract with the seller of the product to purchase the product using the facilities available on the Website.

Return and cancellation of the products may be initiated in accordance with the Website’s policies. Please review the Returns Policy and Cancellation Policy as applicable to the products purchased by you. The Website may change the Returns Policy and Cancellation Policy without any notice.

The buyer acknowledges and understands that the buyer cannot claim any compensation from MOONSTRUCK, other than refund for the amount paid by buyer while ordering, for any reason, not limited to but including: (i) if the final product or its quality, quantity or specifications does not meet buyer’s expectation; (ii) there is any special, incidental, indirect or consequential damage caused to the buyer by the product purchased; (iii) opportunities missed by buyer for availing any offers or discounts on the Website for any reason whatsoever; (iv) delivery delays due to any unforeseen circumstances by MOONSTRUCK or its assigned logistics service providers; (v) deactivation or expiry of a valid voucher, coupon or promo code issued by MOONSTRUCK; (vi) buyer faces any issues with logistics service provider’s personnel.

In no event is the Website liable for any loss or damage whatsoever including without limitation direct, indirect, punitive, incidental and consequential damages, whether based on warranty, contract, tort, equity or in any other means or action.

 

Communications

 

You will be required to provide a valid email address and phone number in order to avail the services provided by the Website, including and not limited to placing orders for buying the products. By registering your email address and phone number with the Website, you consent to be contacted by the Website via email, phone calls or SMS notifications for any order or shipment, delivery, payment or offer related updates or otherwise. The Website may notify or communicate with you by e-mail, SMS, phone or by posting notices on the Website or by any other mode of communication.

 

Severability

 

Each of the provisions in  these Terms are severable and distinct from the others and if at any time one or more such provision is or becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.

 

Captions

 

The various captions used in these Terms are for convenience purpose only and may not be used to interpret the provisions thereof. In case of captions and the related text conflicts, the text will prevail.

 

Partial Invalidity

 

If any provision of these Terms is held to be illegal, invalid, or unenforceable under any present or future applicable law, (i) such provision will be fully severable; (ii) these Terms will be construed and enforced as if such illegal, invalid, or unenforceable provision had never comprised a part hereof; (iii) the remaining provisions of these Terms will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance here from.

 

Disputes

 

All complaints relating to the products purchased from the Website are routed through the Customer Care Team of the Website. The seller is responsible to resolve any complaints regarding the product that may be raised by the buyer and other complaints to the satisfaction of the buyer. The Website is only the facilitating link between the buyer and the seller of the product for any complaints in relation to the products sold by the seller. All buyer complaints, product complaints and transaction failure complaints shall solely be to the seller’s account and the seller shall undertake all necessary steps as may be required as per the complaint or redressal mechanism of the Website to resolve the complaints at the seller’s own initiative and cost. The Website is not in any way responsible for ensuring resolution of the complaints and the Website shall not in any manner either directly or indirectly be liable for any claims or proceedings made by any user in relation to the products provided on or through the Website or otherwise.

 

 Acknowledgements

You acknowledge that MOONSTRUCK is only an Intermediary as per definition under the Information Technology Act, 2000 and rules framed thereunder, between You and MOONSTRUCK will not be held liable for any act of seller or other third party service provider. Further MOONSTRUCK liability in contract, tort or otherwise (including negligence) howsoever arising out of or in connection with any transaction initiated by You, shall be nil, in respect of all matters and You acknowledge that this is reasonable assessment of risk and liabilities.