Shipping & returns

Shipping & Returns

Frequently Asked Questions
1. What are the delivery modes available at MOONSTRUCK??

MOONSTRUCK offers you 3 delivery modes:

Standard Delivery: Delivered in 6-8 business days

Express Delivery: Delivered in 3-4 business days

The delivery options available to you will depend on the pincode you enter. This is also dependent on the product you choose to buy.

2. How can I find out if MOONSTRUCK delivers to my address?

When you enter your PIN code while placing your order, we’ll instantly tell you about whether we can deliver to the location you want. 

3. How can I find out about the delivery charges?

We have an army of delivery folks who work very hard to get your package to you. They’re prompt, they’re reliable, they’re awesome. So, in the unlikely event that you do have to pay a delivery charge, you’ll find out about it when you check out. And our awesome logistics team will deliver it to you.

4. When will my order arrive? I can hardly wait!

Trust us, we are just as keen to see your package reach you ASAP. We’ll send you the estimated delivery time of your order as part of the order acknowledgement email and SMS.

Want to keep tabs on your package? Use the tracking number sent to you! Just click on the ‘Track Order’ tab at the top corner of the webpage and stalk away.

If you’re logged in to your account, just click on ‘Track Order’ and select the product. We’ll show you the order status right away.

Lost your tracking number? It happens. Log in to your account and go to ‘Order History’ or ‘Track Order’ directly. We’ll show you the complete history and the order status for every order.

5. My order is late. What do you have to say about this?

Oops! We put our best people up to the task to make sure your order reaches you on time, or sooner. Alas, it wasn’t meant to be. Sometimes bad weather, flight delays, political disruption and other unprecedented issues can delay an order. You can keep tracking your order (instead of your ex) by logging in, going to ‘Order History’ and selecting the particular order. We’ll keep you posted about any delays by SMS or email. Want to know more? Get in touch with us right here.

6. Just realised I won’t be around to receive my package. How can I reschedule my delivery?

Sorry! But once the clock’s been set, you can’t reschedule a delivery. Try and meet us half way?

7. I missed my delivery. What happens now?

It’s not the end of the world. We’ll send you a notification if you aren’t around for the delivery, so that you can get in touch with us right away. Together we will sort out a delivery time that works for us both. We work hard to make every delivery happen on time. And we don’t give up easily. If it doesn’t work out the first time, we’ll try delivering it up to three times to make sure your package is in your hands soon. We know just how important it is to you.

8. Do you deliver internationally?

We don’t deliver internationally at the moment. Maybe in the future, though. Right now, you can place your orders from anywhere in the world as long as the shipping address is in India.

9. The order status says ‘Delivered’ but I haven’t received my order. Explain?

Really? We only update the delivery status when an order has successfully been delivered. If you find any part of your order missing in the package, or if you haven’t received the delivery, don’t stop to think before giving us a shout-out.

10. Can I request different items from my cart to be delivered separately?

This is an interesting conundrum you present, for which we don’t have an answer just yet. But right now, we can’t ship different products in the same cart to separate addresses. Here’s hoping we can make this happen for you soon.

11. My schedule is chock-a-block. Can I choose a specific date and time for delivery?

We always show you the estimated delivery date for all the items in your shopping cart. We advise you to place your order keeping in mind when it will be delivered, and if that works for you. Unfortunately, you can’t choose a specific date and time for delivery on MOONSTRUCK right now. But soon, maybe.

12. When can I get my order if it says ‘Out-for-delivery’?

You can start celebrating already! When the order status says ‘Out-for-delivery’, it means that things are in full swing and we’re trying to get it delivered to you on the same day. We’ll also keep you posted via SMS.